Exam 70-272:
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
SmartCert's 70-272 course provides students with the knowledge and skills that are needed to
resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. When you pass the
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
exam, you achieve Microsoft Certified Professional (MCP) status. You also earn core credit toward the Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.
As a Microsoft Certified Partner, SmartCert follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. SmartCert is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!
Learning segments
Configuring and Troubleshooting Applications |
Configure and troubleshoot Office applications
Answer end-user questions related to configuring Office applications |
Set application compatibility settings |
Troubleshoot application installation problems |
Configure and troubleshoot e-mail account settings |
|
Configure and troubleshoot Internet Explorer |
Configure and troubleshoot Outlook Express
Answer end-user questions related to configuring Outlook Express |
Configure and troubleshoot newsreader account settings |
Configure and troubleshoot e-mail account settings |
|
Configure the operating system to support applications
Answer end-user questions related to configuring the operating system to support an application |
Configure and troubleshoot file system access and file permission problems on multiboot computers |
Configure access to applications on multi user computers |
Configure and troubleshoot application access on a multiple user client computer |
|
Resolving Issues Related to Usability |
Resolve issues related to Office application support features |
Resolve issues related to Internet Explorer support features |
Resolve issues related to Outlook Express features |
Resolve issues related to operating system features |
Resolving Issues Related to Application Customization |
Resolve issues related to customizing an Office application
Answer end-user questions related to customizing Office applications |
Customize toolbars |
Configure proofing tools |
Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data |
Personalize Office features |
|
Resolve issues related to customizing Internet Explorer |
Resolve issues related to customizing Outlook Express |
Resolve issues related to customizing the operating system to support applications
Answer end-user questions related to customizing the operating system to support an application |
Customize the Start menu and taskbar |
Customize regional settings |
Customize fonts |
Customize folder settings |
|
Configuring and Troubleshooting Connectivity for Applications |
Identify and troubleshoot name resolution problems |
Identify and troubleshoot network adapter configuration problems |
Identify and troubleshoot LAN and Routing and Remote Access configuration problems |
Identify and troubleshoot network connectivity problems caused by the firewall configuration |
Identify and troubleshoot problems with locally attached devices |
Configuring Application Security |
Identify and troubleshoot problems related to security permissions
Answer end-user questions related to application security settings |
Troubleshoot access to local resources |
Troubleshoot access to network resources |
Troubleshoot insufficient user permissions and rights |
|
Identify and respond to security incidents
Answer end-user questions related to security incidents |
Identify a virus attack |
Apply critical updates |
|
Manage application security settings |
|
