SmartCert's 70-271 course provides students with the knowledge and skills that are needed
to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. When you pass the
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
exam, you achieve Microsoft Certified Professional (MCP) status. You also earn core credit toward the Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.
As a Microsoft Certified Partner, SmartCert follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. SmartCert is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!
Installing a Windows Desktop Operating System |
Perform and troubleshoot an attended installation of a Windows XP operating system
Answer end-user questions related to performing an attended installation of a Windows XP operating system |
Troubleshoot and complete installations in which an installation does not start |
Troubleshoot and complete installations in which an installation fails to complete |
Perform post installation configuration |
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Perform and troubleshoot an unattended installation of a Windows desktop operating system
Answer end-user questions related to performing an unattended installation of a Windows XP operating system |
Configure a PC to boot to a network device and start installation of a Windows XP operating system |
Perform an installation by using unattended installation files |
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Upgrade from a previous version of Windows
Answer end-user questions related to upgrading from a previous version of Windows |
Verify hardware compatibility for upgrade |
Verify application compatibility for upgrade |
Migrate user state data from an existing PC to a new PC |
Install a second instance of an operating system on a computer |
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Managing and Troubleshooting Access to Resources |
Monitor, manage, and troubleshoot access to files and folders
Answer end-user questions related to managing and troubleshooting access to files and folders |
Monitor, manage, and troubleshoot NTFS file permissions |
Manage and troubleshoot simple file sharing |
Manage and troubleshoot file encryption |
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Manage and troubleshoot access to shared folders
Answer end-user questions related to managing and troubleshooting access to shared folders |
Create shared folders |
Configure access permission for shared folders on NTFS partitions |
Troubleshoot and interpret Access Denied messages |
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Connect to local and network print devices
Answer end-user questions related to printing locally |
Configure and manage local printing |
Answer end-user questions related to network-based printing |
Connect to and manage printing to a network-based printer |
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Manage and troubleshoot access to and synchronization of offline files.
Answer end-user questions related to configuring and synchronizing offline files |
Configure and troubleshoot offline files |
Configure and troubleshoot offline file synchronization |
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Configuring and Troubleshooting Hardware Devices and Drivers |
Configure and troubleshoot storage devices
Answer end-user questions related to configuring hard disks and partitions or volumes |
Manage and troubleshoot disk partitioning |
Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R |
Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards |
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Configure and troubleshoot display devices
Answer end-user questions related to configuring desktop display settings |
Configure display devices and display settings |
Troubleshoot display device settings |
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Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
Answer end-user questions related to configuring ACPI settings |
Configure and troubleshoot operating system power settings |
Configure and troubleshoot system standby and hibernate settings |
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Configure and troubleshoot I/O devices
Answer end-user questions related to configuring I/O devices |
Configure and troubleshoot device settings |
Configure and troubleshoot device drivers for I/O devices |
Configure and troubleshoot hardware profiles |
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Configuring and Troubleshooting the Desktop and User Environments |
Configure the user environment
Answer end-user questions related to configuring the desktop and user environment |
Configure and troubleshoot task and toolbar settings |
Configure and troubleshoot accessibility options |
Configure and troubleshoot pointing device settings |
Configure and troubleshoot fast-use switching |
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Configure support for multiple languages or multiple locations
Answer end-user questions related to regional settings |
Configure and troubleshoot regional settings |
Answer end-user questions related to language settings |
Configure and troubleshoot language settings |
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Troubleshoot security settings and local security policy
Answer end-user questions related to security settings |
Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis |
Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy |
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Configure and troubleshoot local user and group accounts
Answer end-user questions related to user accounts |
Configure and troubleshoot local user accounts |
Answer end-user questions related to local group accounts. |
Configure and troubleshoot local group accounts |
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Troubleshoot system startup and user logon problems
Answer end-user questions related to system startup issues |
Troubleshoot system startup problems |
Answer end-user questions related to user logon issues |
Troubleshoot local user logon issues |
Troubleshoot domain user logon issues |
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Monitor and analyze system performance
Answer end-user questions related to system performance |
Use Help and Support to view and troubleshoot system performance |
Use Task Manager to view and troubleshoot system performance |
Use the Performance tool to capture system performance information |
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Troubleshooting Network Protocols and Services |
Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands
Answer end-user questions related to configuring TCP/IP settings |
Configure and troubleshoot manual TCP/IP configuration. |
Configure and troubleshoot automated TCP/IP address configuration |
Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable |
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Troubleshoot name resolution issues
Configure and troubleshoot host name resolution issues on a client computer |
Configure and troubleshoot NetBIOS name resolution issues on a client computer |
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Configure and troubleshoot remote connections
Configure and troubleshoot a remote dial up connection |
Configure and troubleshoot a remote connection across the Internet |
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Configure and troubleshoot Internet Explorer
Configure and troubleshoot Internet Explorer connections properties |
Configure and troubleshoot Internet Explorer security properties. |
Configure and troubleshoot Internet Explorer general properties |
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Configure and troubleshoot end-user systems by using remote connectivity tools
Use Remote Desktop to configure and troubleshoot an end user's desktop |
Use Remote Assistance to configure and troubleshoot an end user's desktop |
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