Our Guarantee

YOU WILL PASS THE CERTIFICATION EXAMS - we guarantee it!

YES! We guarantee YOU WILL PASS YOUR CERTIFICATION EXAMS if you use our material(s)! If the registered user passes the Specialized Solutions exam simulator online with an average score of 96% or better and fails the corresponding certification exam on more than one occasion within 180 days of purchase and faxes the results of both purchased failed exams (Specialized Solutions Exam Simulator & Certification Exam) to SmartCert, then the corresponding training package for that EXAM may be returned for a refund, less shipping and handling charges. This guarantee applies only to products purchased directly through the appointed dealer network, Inc. Exam fees are not included in cost of training.

Upgrade Policy

What happens if the industry's certification tests change?

When a certification test changes and Specialized Solutions produces an upgrade for the certification program, we offer our previous customers free upgrades on the videos and interactive CD-ROM's for up to 1 year. The customer simply returns their old videos, or CD-ROMs, and receives the new ones absolutely free. These upgrades will be delivered online and do not include the textbooks or test engines, but Specialized Solutions does offer these packages at substantially reduced prices.

What if I want to keep my old videos, but still need to get the upgraded version?

Specialized Solutions always offers an extremely low upgrade price to customers who do not want to send in their old videos. This way our customers can keep their information on the old technology as well as stay current with the new.